Shipping policy

Shipping Policy 

Effective Date: 9/5/2025

Processing Times

All products are made to order.

  • Orders are processed and sent to production within 2–4 business days.

  • You’ll receive a shipping confirmation email with tracking once your order has been fulfilled.

U.S. Shipping

  • Free Standard Shipping (3–5 business days) — Always included in the product price.

  • Express Shipping (1–2 business days) — Available for an additional $14.99 at checkout.

Delivery estimates are from the date your order is shipped, not the date of purchase.

International Shipping

  • Standard International (7–15 business days) — Flat rate $9.99

  • Express International (4–7 business days) — Flat rate $24.99

International orders may be subject to customs duties, VAT, or import fees charged by your local government. These charges are the customer’s responsibility. Orders refused due to unpaid duties cannot be refunded.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking info to update.

Lost, Delayed, or Damaged Packages

  • If your package is lost or arrives damaged, please contact us at [support@abovetheordinary.com] within 14 days of delivery.

  • We’ll work with our print partners to send a replacement or issue a refund as part of our Happiness Guarantee.

Notes & Exceptions

  • We cannot ship to P.O. boxes or military addresses in some countries.

  • Estimated delivery times are not guarantees — occasional delays may occur due to carriers or customs.