Refund policy

 

Refund & Return Policy

Effective Date: 9/05/2025

Made-to-Order Products

Every product in our store is made to order, just for you. Because of this, we cannot accept returns or refunds for buyer’s remorse, wrong size choice, or change of mind. Please use our size guide before ordering.

We’ll Replace or Refund If…

We stand behind our products. If your order arrives with any of the following issues, we’ll send a free replacement or issue a refund:

  • Wrong item, size, or color received

  • Printing error or poor print quality

  • Defective item or damage during shipping

How to Request a Replacement or Refund

  1. Contact us at [support@abovetheordinary.com] within 14 days of delivery.

  2. Include:

    • Your order number

    • A clear photo of the issue

  3. Once approved, we’ll send a replacement at no extra cost, or refund your payment method within 3–5 business days.

Size Exchanges

If your item doesn’t fit:

  • We offer size exchanges within 30 days of delivery.

  • Customer is responsible for return shipping (unless we made an error).

  • Contact us first so we can provide instructions for processing your exchange.

International Orders

  • International customers are responsible for any customs fees, VAT, or import duties charged at delivery.

  • Orders refused due to unpaid customs cannot be refunded.

Our Commitment

We call this our “Happiness Guarantee” — if there’s an issue with your order, we’ll make it right quickly and fairly.

For questions, email us at [support@abovetheordinary.com].